Check it out
HOW IT WORKS
Joining live sales events is fun and easy! It is simple to join during the scheduled times of our sales.
Open Instagram on your device and search “@stellar_crystal_company”
Tap on the Stellar Crystal Company logo in the top left to join automatically and that’s all there is to it!
Participating
PURCHASING AN ITEM DURING LIVE SALES
All items will be shown individually. If you’d like to purchase a piece, simply type the item price and letter on the price sticker if there is one.
An example of this is 22 or 22A
Please note: It is important to include the price of the item and the letter (if applicable), otherwise, you may miss out on the claim. This is our policy for handling live purchases as each item is one of a kind. Commenting structure is very important as there is roughly a 10-second delay between the time you post and the time the comment displays on our end. Commenting correctly helps to avoid confusion and make sure the correct piece ends up in your box.
the Purchase
THE CLAIMING PROCESS
In instances where there may be multiple claims on the same item, we will read out the comments as they come in to let you know if your comments are showing up, as well as the order in which they came through. If we don’t respond to your claims at all, or don’t answer your question, then your comment was likely blocked.
Instagram’s algorithm may suspect your comments to be a “bot” or “spam”, in which case they will not display on our end. If this happens to you, there are a number of remedies to resolve this issue:
• Leave the live sale and rejoin
• Type “unblock” in your comment
• Participate in the conversation
• Comment in full sentences
COMMON QUESTIONS 1
CAN I STILL PURCHASE FROM LIVE SALES EVENTS IF I CAN’T MAKE IT DURING THE TIME PERIOD?
Yes! If you are unable to join us during our live sales, you can still take advantage by watching replays, which are saved on our Instagram feed. We delete saved live sales weekly. You can shop for items that weren’t claimed during the live sale by DMing us the information of the items you are interested in and we can let you know if the item is still available. An easy way to communicate the item that you are interested in would be to screenshot and circle, then DM it to us.
COMMON QUESTIONS 2
WHAT HAPPENS IF THE INVOICE ISN’T PAID WITHIN THE 48-HOUR PERIOD?
All invoices must be paid within 48 hours of receiving. Any invoice not paid and no communication is made for alternate options, will be canceled. You will no longer be able to participate in our Live Sales.
At Stellar Crystal Company, we want to work with you if you need to make adjustments to your payment. Please contact us to work out a solution. We are happy to help in any way to get the crystal that is calling to you into your hands. We offer payment plans! (See information about our payment plan option below). This helps our customers to accommodate situations where smaller payments are helpful, and also for those interested in larger purchases.
COMMON QUESTIONS 3
HOW CAN I START A PAYMENT PLAN?
To request a payment plan, DM us on Instagram after the sale. All payment plans are invoiced using PayPal ONLY.
The minimum initial deposit is 25% down, which is non refundable but will be deducted from your owed amount. This will be calculated on your first invoice.
The $14 (plus applicable tax) shipping fee will be included on your opening invoice.
You can add to your plan as many times as you would like as long as there are regular payments made towards your plan.
Payment plans run month to month. Your plan has to be paid before the last day of the month. This includes if you start a plan mid month it would still have to be paid by the last day of the month that you started the plan. If you want to start a plan and it is close to the end of the month, we will make an exception and hold your claims until the 1st of the next month so that you will have the full 4 weeks to pay.
We do not allow extensions so please be aware of the date and the amount owing.
No returns, put backs or exchanges.
We will ship out as soon as your full payment plan is paid for. Please make sure that your PayPal address is correct on your PayPal account. This is the address that we will be shipping to.
COMMON QUESTIONS 4
What if I'm in Crystal Jail?
If you're in Crystal Jail we will hand you the key. You can still venture on over to our sale and watch for those pieces that are calling to you. We don't want you to miss out on a beauty that is meant to be yours.
Communication is key, DM us after the sale and we will start your payment plan today.
How it works
Our open box option is available for up 4 weeks from the time that you receive your first invoice
Most of our customers prefer our open box option but if you would like us to ship out right away we can definitely do that as well. Please DM us on Instagram either way.
We ship out daily but please allow 1-2 days for processing your order before shipping. We take time to package your orders securely so that it arrives to you safely.
Shipping
We ship within Canada only!
Please let us know at the time of your first order if you would like to ship out right away or keep your box open to add more pieces for up to 4 weeks.
We use Canada Post mainly but in certain instances we may use a different courier depending on your location and size of your order.
We charge a flat rate fee of $14 (plus applicable taxes). This fee will be charged on your first invoice. If you are wanting to enjoy our open box option, the shipping fee will not be added to the rest of your invoices.
Everything you need to know
